Delivery PolicyWhat is STANDARD DELIVERY?
Riptide Medical Supply will use the United Parcel Service (UPS) or the United States Post Office (USPS) to ship your package under this option, which is the default delivery method. This service is free. Please note: Offer for free standard delivery is only valid in Texas. All delivery charges are calculated by UPS and will be displayed at the time of checkout. Riptide Medical Supply will determine this option based on speed and cost-effectiveness.When will my order be shipped?
Most orders placed before 2:30 pm CST/CDT Monday through Friday will be shipped that day via the chosen delivery choice. Orders placed after 2:30 pm Monday through Friday or anytime Saturday and Sunday will be shipped the following business day. If any charges are unavailable or on backorder, Riptide Medical Supply will notify the customer, and the item will be shipped as soon as possible. All calculations for expedited delivery are based on business days only. Saturday delivery is available with express delivery but at an extra charge. It would be best if you spoke with a customer service representative to choose this delivery method. Remember that UPS Ground service always includes Saturday delivery, but expedited options do not.How much does delivery cost?
Riptide Medical Supply, LLC is happy to offer free standard (2-10 business day arrival time) shipping on all orders over $49.00. In addition, all customers can upgrade shipping to our UPS expedited options at an additional cost. To find these costs, please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. Additionally, we may send items without tracking information via USPS.
Riptide Medical Supply is happy to offer free standard (2-10 business day arrival time) shipping on all orders over $49. Orders under $49 will be charged a flat rate of $6.99 for standard shipping. All customers can upgrade shipping to our UPS expedited options at an additional cost. To find these costs, please add the desired items to your cart and initiate checkout to see published rates. We reserve the right to choose a shipping method when orders are shipped free. We may send items without tracking information via USPS.Questions, Comments, Concerns?
Please get in touch with us at any time with your questions or concerns. We are available via email at email@example.com or via telephone at 1-956-621-4014.
Please view our entire Terms and Conditions.
- We will gladly exchange or refund any purchase in its original condition by a method of payment within 30 days.
- Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- The consumer must return Product in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.
- The consumer must request a Return Authorization from Riptide Medical Supply, LLC within 30 days of delivery of the product.
- Once an RA has been received, products must be returned within 14 days.
- No Returns without our authorization.
- RMA numbers are valid for 15 days after issuance with original packaging only.
- Riptide Medical Supply, LLC will exchange Defective merchandise within the first seven days of receipt.
- Shipping charges are non-refundable.
- Riptide Medical Supply, LLC will charge a 25% restocking fee for any return.
Please inspect your package when it arrives. If it is defective, you must notify us within two business days of delivery at 956-621-4014, and we will replace it and pay all shipping costs to and from your location.
Return a product:
Most products can be returned if you receive a product that doesn't fit or is not what you expected it to be. The product must be in its original packaging with all Instruction/Warranty paperwork. Shipping labels are not provided. It is the customers' responsibility to ship the product back. The product must be clean, unused, and in its original packaging. To return a product, sign in to your 4MD Medical account to request an RMA # (Return Merchandise Authorization) from your orders or call 956-621-4014. You must request an RMA within ten days of receiving the product. Orders returned without RMA # may not be identified or recognized as a return, and in such cases, no refund will be applied.
A 25% restocking fee applies to all returns.
Included but not limited to all bath items, incontinence items, wound care products, hospital and adjustable beds, mattresses, support surfaces, and hygiene products. Included but not limited to sheets, pillows, power patient Lifts & stand-up lifts, slings by Drive Medical, custom wheelchairs (The consumer can return only Transport & Standard chairs), Geri-Chairs, Handcycles, Socks, Hose, Ramps, Respiratory items, Wheelchair Cushions and Backs, Spenco Sandals. Diagnostic testing supplies, Refurbished products. All parts orders are non-returnable.
Use RMA number:
The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned to you. Returned products must be in new condition, in the original packaging with all paper documentation. The customer is responsible for return shipping.
Credits and Refunds:
We will credit your purchase, excluding shipping and the restocking fee (if applicable), once the product is received and in a new condition. If you paid by check, you will receive a refund check within two weeks of receiving the return.
If you have placed an order with us and need to cancel it, be sure to get in touch with us immediately at 956-621-4014. We will attempt to stop your order from shipping; however, we cannot guarantee that it hasn't shipped. The standard cancellation fee is 25% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges, and a return to us will be considered a return and treated accordingly. Orders for non-returnable products cannot be canceled once shipped. Custom orders – Orders for adjustable beds, power wheelchairs, scooters, and custom wheelchairs that are built-to-order cannot be canceled once the order is processed and assembly has begun.
Please – Do not refuse a parcel.
Since many products must be shipped back to an address other than where they were initially shipped, never refuse a product. Refusing a shipment will result in 30% restocking charges and shipping costs. Also, without an RMA number, the package may not be identified or recognized as a return, and a credit will not be issued.
We reserve the right to make adjustments due to errors, shipping times, product discontinuation, or typographical errors shown in advertisements for all prices and products.
We pledge that Riptide Medical Supply will not release your data to anyone else without your consent. Contact information may be used occasionally by Riptide Medical Supply to notify users of new services, events, or the like but will not be given or sold to third parties.
You may change the status of any subscriptions to our publications at any time. Information for doing so is detailed on each publication's main section page and within every email discussion or newsletter posting.
When we present user information to our advertisers or audience, it is in the form of statistical compilations of data from visitors' answers to survey questions and grouped on-site behavior.
Financial information collected is used only to bill the user for products and services but is never released to anyone without a "need to know" for any reason.